Refund Policy

Last updated: May 7, 2026

We want you to feel confident paying for Video Downloader Plus. If the service isn't working as expected, we'll make it right — or give you your money back.

30
Day Refund Window

No questions asked for eligible purchases

What's Covered

All paid Video Downloader Plus plans — monthly, annual, and lifetime — are eligible for a full refund within 30 days of purchase. If something isn't right, reach out to us first and we'll try to fix it.

✓

Eligible

  • • Monthly subscription
  • • Annual subscription
  • • Lifetime license
✕

Not Eligible

  • • Purchases older than 30 days
  • • Accounts suspended for policy violations
  • • Fraudulent or disputed charges

Conditions

To qualify for a refund, all three of these must be true:

1

Within the 30-day window

Your refund request must be submitted within 30 days of the original purchase date.

2

Genuine issue

Video Downloader Plus is not working as described — for example, streams aren't detected, downloads consistently fail, or a premium feature is broken.

3

Contacted support first

You've given us a chance to fix the problem. Many issues (CORS errors, browser compatibility) can be resolved quickly.

How It Works

1

Email Us

Send a message to [email protected] with your account email and a brief description of the issue

2

We Review

We'll look into it and reply within 2-3 business days

3

Refund Processed

Approved refunds are returned to your original payment method within 5-10 business days

Cancellations

You can cancel your Video Downloader Plus subscription at any time from your Billing settings. Here's what happens depending on your plan:

Monthly

Premium features stay active until the end of your current billing cycle. No partial refunds for unused days.

Annual

Within 30 days of purchase you can get a full refund. After 30 days, your access continues until the annual period ends — no partial refund.

Chargebacks

Please email us before filing a chargeback with your bank. We respond to refund requests within 2-3 business days and will resolve legitimate issues directly. Filing a chargeback triggers processing fees and may result in your Video Downloader Plus account being suspended while the dispute is open.

Need Help?

Questions about a charge, or want to request a refund? Get in touch and we'll sort it out.

Email Support Contact Form