Refund Policy
Last updated: October 26, 2026
We want you to feel confident paying for Video Downloader Plus. If the service isn't working as expected, we'll make it right — or give you your money back.
For eligible purchases — see the conditions below
What's Covered
All paid Video Downloader Plus plans — monthly, annual, and lifetime — are eligible for a full refund within 30 days of purchase. If something isn't right, reach out to us first and we'll try to fix it.
Eligible
- • Monthly subscription
- • Annual subscription
- • Lifetime license
Not Eligible
- • Purchases older than 30 days
- • Accounts suspended for policy violations
- • Fraudulent or disputed charges
Conditions
To qualify for a refund on request, all three of these must be true:
Within the 30-day window
Your refund request must be submitted within 30 days of the original purchase date.
Genuine issue
Video Downloader Plus is not working as described — for example, streams aren't detected, downloads consistently fail, or a premium feature is broken.
Contacted support first
You've given us a chance to fix the problem. Many issues (CORS errors, browser compatibility) can be resolved quickly.
How It Works
Email Us
Send a message to [email protected] with your account email and a brief description of the issue
We Review
We'll look into it and reply within 2-3 business days
Refund Processed
Approved refunds are returned to your original payment method within 5-10 business days
When we refund the payment for your current subscription period in full, your subscription ends right away. When we refund a lifetime purchase in full, the lifetime license is removed. Refunding only part of a payment doesn't change your plan, unless the refunds together add up to the whole payment.
If you bought lifetime access while you had a subscription, that subscription was cancelled when you bought it. Any credit for its unused time, and any account credit you had, was taken off the lifetime price. A full refund pays back what you were charged for lifetime access. It doesn't restart the subscription or give back those credits.
Cancellations
You can cancel your Video Downloader Plus subscription at any time from your Billing settings. Here's what happens depending on your plan:
Monthly
If you cancel, Premium stays active until the end of the month you have paid for. We don't refund unused days.
Annual
Within 30 days of purchase you can ask for a full refund. After that, if you cancel, your access continues until the end of the year you have paid for. We don't refund unused time.
While a payment is overdue, premium features are paused, and if you cancel then, your subscription ends at once. If we refund your current period's payment in full, for example within the 30-day window, your subscription ends when the refund is made, so you don't keep Premium for the rest of that period.
If you cancel after your renewal date (or the end of your free trial) but before the renewal payment is taken, usually about an hour later, your subscription ends right away and you aren't charged. If that payment goes through while your cancellation is being processed and your subscription still ends, we'll refund it. The conditions above don't apply to that refund. If the renewal payment had already gone through, or was already in progress, when you cancel, your subscription runs until the end of the period it paid for.
Chargebacks
Please email us before filing a chargeback with your bank. We respond to refund requests within 2-3 business days and will resolve legitimate issues directly. Filing a chargeback triggers processing fees and may result in your Video Downloader Plus account being suspended while the dispute is open. If a chargeback is decided against us, your Premium ends at that point, whichever of your payments it was for: your subscription is cancelled at once with no credit for the rest of the period, and any lifetime license is removed.
Need Help?
Questions about a charge, or want to request a refund? Get in touch and we'll sort it out.